Software & Downloads
Every DYMO machine needs the right software to talk to your computer, and DYMO has replaced its software several times over the years — which is why the wrong download is the single most common reason a printer will not print.
Start with your machine, not the newest version. Find your model below, then download from DYMO directly. All downloads are hosted and maintained by DYMO, so you always get the current release.
Tap any section below to expand it.
DYMO Connect for Desktop — most current machines
DYMO ID — XTL and RHINO 6000+
Windows only. This is the software for the industrial range.
Use it with: XTL machines and the RHINO 6000+.
Requires Windows 8.1 or later.
RHINO Connect — legacy RHINO 6000
Windows only. For the original RHINO 6000 — not the 6000+, which uses DYMO ID above.
If you are unsure which you have, check the badge on the front of the machine or send us a photo and we will tell you.
DYMO Label Software v8 — older LabelWriters
The legacy software, still maintained for older hardware. Windows and Mac.
Use it with: LabelWriter 4 series and older.
Runs on macOS 10.14 to 13, and Windows 7 to 11. If you are on macOS 14 or later you will need a machine supported by DYMO Connect instead.
DYMO Scale Software
Windows and Mac.
Use it with: DYMO Scales S100, S250, S400 and M25.
Requires Windows 10 or later, or macOS 12 or later.
Handheld label makers — no software needed
LetraTag and most LabelManager handhelds type and print on the device itself — there is nothing to install. Only the PC-connected LabelManager models listed under DYMO Connect above need software.
Embossing machines are fully manual.
User guides and manuals
Where we hold a manual for a product, it is linked directly on that product page as Download the user guide (PDF). DYMO also publishes the full library of user guides and a software compatibility chart on its support site.
Printer will not print — quick checks
- Wrong software for the machine. The most common cause. Check the list above before reinstalling anything.
- Non-genuine labels. LabelWriter 550, 550 Turbo and 5XL use Automatic Label Recognition and will only feed genuine DYMO rolls.
- Dirty print head. A cleaning card from DYMO accessories fixes most streaking and gaps.
- USB or power. Try a different cable and port before assuming a fault.
Technical support
For driver, software and firmware problems, DYMO's own technical team is the fastest route: 1800 633 868 (Option 2).
For anything to do with your order, stock, or which product to buy, call us on 1300 783 961 or email admin@dymoonline.com.au.