Shipping & Returns

• Orders over $149 (inc. GST) — free standard shipping Australia wide
• Orders under $149 — $22.00 flat rate, local, metro or regional
• Express — from $33, available local, metro and regional

Estimated delivery once dispatched:

• Local (Gold Coast & Tweed) — 1 to 2 business days
• Metro (other major cities) — 2 to 7 business days, allow an additional 2 to 3 days for WA and SA
• Regional — 5 to 12 business days
• Express — 1 to 3 business days

Rates are indicative and apply to most standard parcels. Large, bulky or heavy orders, remote locations and international deliveries may attract additional charges.

Orders placed by 12:00pm AEST on business days are typically dispatched the same day where stock is available and payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.

Delivery estimates are a guide only and may vary due to carrier delays, weather events, peak periods or stock availability.

Express delivery is available from $27.50. Heavier or bulkier items may incur additional freight charges due to carrier weight or cubic limits.

Some items may incur additional freight due to size, weight, quantity, destination or special handling. If extra charges apply we will contact you after purchase to confirm before dispatch wherever practical.

We use a range of carriers depending on parcel type and destination, including Aramex (Fastway), Couriers Please, Australia Post, TNT and other courier partners. Orders may be shipped from multiple warehouses depending on stock availability.

Delivery to PO Boxes and Parcel Lockers is supported where the carrier allows.

You may select Authority to Leave at checkout, which allows the courier to leave your parcel unattended. If ATL is selected, delivery is considered complete once the courier marks the parcel as delivered. DymoOnline and Mega Thing Pty Ltd are not responsible for loss or damage after delivery where ATL has been authorised, unless required under Australian Consumer Law.

International shipping may be available for selected items. Duties, taxes, import fees and additional freight charges may apply and are the responsibility of the customer. If further charges are required, we will contact you to confirm before shipping.

Public pickup is not available as a standard option. If a pickup arrangement is required it must be approved in advance by our customer service team, and orders must still be placed online prior to collection.

We accept returns of unopened and unused items within 14 days of the invoice date. Items must be returned with original packaging and in resalable condition.

• Shipping costs are non-refundable.
• If free shipping was applied, our actual freight cost incurred to send the order may be deducted from the refund or store credit.
• Return shipping costs are the responsibility of the customer.
• Restocking fees may apply depending on the item and supplier conditions.

If an item is defective, damaged or incorrectly supplied, contact us as soon as possible. Where required we will arrange return shipping and provide a replacement or refund in accordance with Australian Consumer Law.

Claims must be submitted within the following timeframes:

• Bulky items — within 24 hours of delivery
• All other items — within 48 business hours of delivery

Photographs of the product and packaging may be required for claims to be processed.

To initiate a return or claim, contact us with your order number and details of the issue. We will respond with next steps during business hours.

To protect customers and prevent fraudulent transactions, we may verify order details such as contact number, billing address and shipping address. Where required, we may restrict ATL, request additional verification, or require payment via direct deposit. Confirmed fraudulent activity may be reported to relevant authorities or payment providers.