Shipping and Returns
DymoOnline, fulfilled by Mega Thing Pty Ltd, ships supplies nationally. We strive to keep shipping simple, affordable, and efficient. See below for standard freight charges:
Shipping Rates
|
Local (Gold Coast & Tweed) |
Metro (All Other Major Cities) |
Regional (Everywhere Else) |
Express (Local, Metro & Regional) |
|
|---|---|---|---|---|
| Orders under $99 (inc. GST) | $16.50 | $16.50 | $16.50 | From $27.50 |
| Orders over $99 (inc. GST) | FREE | FREE | FREE | From $27.50 |
| Estimated Lead Times | 1–2 Business Days |
2–7 Business Days (+2–3 for WA/SA) |
5–12 Business Days | 1–3 Business Days |
*Rates are indicative and apply to most standard orders. Large orders, regional or international deliveries may attract additional charges. All prices include GST.
Express Shipping
Need it fast? We offer express freight services starting at $27.50 (inc. GST). Heavier or bulkier items may incur extra charges for handling and freight.
Additional Freight Charges & International Orders
If you haven’t contacted our office about potential additional charges before placing your order, we’ll be in touch post-purchase to confirm any extra costs (e.g. handling, freight, duties, international fees).
Order Fulfilment
We use multiple couriers including Fastway, Couriers Please, Australia Post, and TNT. Orders may be shipped from different warehouses depending on availability. Delivery to PO Boxes and Parcel Lockers is supported.
Authority to Leave (ATL)
You can authorise your courier to leave your parcel unattended during checkout. Please note: if ATL is selected, Mega Thing Pty Ltd is not responsible for lost or damaged parcels unless a signature is required by the carrier.
Warehouse Pickup
We do not offer public pickup from our Tweed Heads Distribution Centre unless previously arranged with our customer service team. All orders must be placed online and delivered to your address.
Delivery Time Frames
Orders placed by 12:00 pm AEST (business days) are usually dispatched the same day. Orders placed on weekends or public holidays are processed the next business day. Delivery may vary based on location, stock availability, and courier delays.
Fraud Prevention
To prevent fraudulent transactions, we may verify details (such as your contact number, billing and shipping addresses). We may restrict ATL, request ID, or allow payment by direct deposit only. Confirmed fraudulent activity will be reported to authorities.
Returns & Replacements
We accept returns of unopened, unused items within 14 days of the invoice date. Items must be returned with original packaging. Shipping is non-refundable and restocking fees may apply. For change-of-mind returns, we offer store credit minus our actual shipping cost (even if free shipping was received).
If an item is defective, damaged, or incorrect, we will cover the return shipping and provide a replacement or full refund.
To initiate a return, contact us via the Returns section of our Contact page and include details of your return request.
Damaged Goods or Short Deliveries
All damage or shortage claims must be submitted:
- Within 24 hours for bulky items
- Within 48 business hours for all other items
We require photographs of the product and packaging for claims to be processed.
Need Help?
If you have any questions, our team is here to help. Contact us via team@megathing.com.au or our Contact page.