DymoOnline fulfilled by Mega Thing Pty Ltd ships supplies nationally and we strives to keep shipping easy and simple. Please see below for our freight charges*:
| STANDARD SHIPPING | EXPRESS SHIPPING | |||
|---|---|---|---|---|
| Local Gold Coast & Tweed | Metro All Major Cities | Regional Everywhere Else | Local, Metro & Regional | |
| Orders under $99 inc GST | $16.50 | $16.50 | $16.50 | From $27.50 |
| Orders over $99 inc GST | FREE | FREE | FREE | From $27.50 |
| Approx. Lead Times | 1–2 Work Days | 2–7 Work Days~+2–3 WA/SA | 5–12 Work Days | 1–3 Work Days |
*Table rates are indicative only for most popular order size and situations (for example, courier or post satchels). Large orders and regional/international destinations will incur additional fees. All Prices include GST.
Express Shipping
If item/s are in stock and you need it fast, we are able to offer an express freight service. There is a minimum charge of $27.50 inc GST for this option. If you are express ordering larger, heavier or bulky items, these will be subject to additional handling and freight.
Same Day Delivery
A first for Dymo in Australia - Same Day Delivery (SDD), powered by Uber. Essentially, we harness warehouses around the nation to help fulfil Dymo orders super quick. There are a few caveats though:
- 15km radius of our distribution centres (DCs) across Australia (See more here)
- Simply place your order between 9 am and 2 pm (local time).
- Subject to stock and carrier availability.
Any questions - please get in contact with us either through chat or here.
Additional Freight Charges and International Orders
If you have not contacted our office about potential additional charges prior to placing and/or paying for your order, our office will be in contact with you after this time and advise you of additional freight, handling, duty or shipping charges.
Fulfilment of Order
We use a number of third party providers to deliver our freight.
Predominately, most “usual” orders get sent via Fastway, Couriers Please or Australia Post. Larger items or orders usually get sent via TNT. We also ship direct from our manufacturers and distribution centers around Australia
Our preference is to ship to static work or home addresses, however deliveries to PO Boxes and Parcel Lockers are possible.
Authority to Leave
As most couriers require you to sign for your delivery, Mega Thing Pty Ltd will give you the opportunity to select ‘Authority to Leave (ATL)’ at your final stages on the checkout page. This allows us to give authority to your courier to leave your order as per your instructions. Please take special note, when you select this option, Mega Thing Pty Ltd will not be held responsible for lost or damaged orders. Please note, that some carriers require a signatory for certain orders.
Fulfilment of Order
To ensure you get your order in the quickest possible time, Mega Thing Pty Ltd may ship from a number of warehouses around Australia. If you have ordered multiple items, some items may be out of stock in one warehouse, and therefore, may ship form another site. In this case, please allow adequate time for delivery of the product.
Pick Up From Our Warehouse In Tweed Heads
Since our National Distribution Center is a warehouse, we unfortunately do not allow public access for customers to browse this facility.
All orders are processed from our online web store and shipped to your nominated address.
No pickups are available unless arrange specifically with our customer service team.
Delivery Time Frames
Delivery of items can vary due to location and manufacturers stock holdings. Our warehouses around Australia hold a large amount of stock, however Mega Thing gives you access to tens of thousands of products.
Under normal situations, where the product is in stock, orders placed by midday (AEST) are processed the same business day. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery time frames can change due to circumstances out of our control and we will do our best to keep you up to date information regarding your order. If you have any questions about your order, please contact us at team@megathing.com.au.
Fraud Prevention
As online fraud is now sadly commonplace in our connected age, all orders we receive via our online site www.megathing.com.au are confirmed by up to two real people to ensure they are not fraudulent. If required, to prevent fraudulent orders, we may call and/or email the person ordering or the owner of the credit card, take steps to verify phone numbers, billing addresses and shipping addresses. We may also disallow authority to leave, request copies of documents or permit payment by direct deposit only. Any information collected about any order that is proven to be fraudulent will be forwarded to the regulating parties.
Return and Replacement Policy
DymoOnline will accept returns for any unopened, unused products within 14 days from invoice date. It is important that all original packaging be included to qualify for a refund. Restocking fees may be applicable (see below) and shipping costs are non-refundable. If you ordered an item incorrectly or changed your mind, we will accept the unopened, unused product and provide a store credit to your account less original shipping costs. Shipping costs are the costs incurred by DymoOnline, in shipping the product to you. Although you might have received ‘Free Shipping’, costs were still incurred by DymoOnline, and will be deducted from your credit. We will only pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.
To return an item simply let us know via our 'contact us' page here and select 'Returns' from the drop down menu. Let us know the details surrounding the 'return' in the message box and a member of our Customer Service team will be in contact with you to confirm the process.
Damage Claims or Shortages
Any claims for damage and/or shortages MUST be reported within 24 hours for furniture/bulky items and 48 business hours for other items, without exception. Be sure to check your deliveries upon receipt or sign them “subject to check”. In the event of receiving a damaged product, please contact us. We will require photos of damages to the product and to the packaging.
Questions?
Confused with all this? Just give us a call and our customer service team will help you out.