Shipping and Returns
DymoOnline is fulfilled by Mega Thing Pty Ltd and dispatched by Mega Office Supplies.
We ship Australia wide and aim to keep delivery simple, affordable, and reliable. Shipping costs and delivery timeframes vary by location, order value, and parcel size. All prices shown include GST unless stated otherwise.
Shipping Rates
| Order Value | Local (Gold Coast & Tweed) |
Metro (All other major cities) |
Regional (Everywhere else) |
Express (Local, Metro & Regional) |
|---|---|---|---|---|
| Orders under $99 (inc. GST) | $16.50 | $16.50 | $16.50 | From $27.50 |
| Orders over $99 (inc. GST) | FREE | FREE | FREE | From $27.50 |
| Estimated delivery timeframes | 1–2 business days | 2–7 business days (allow an additional 2–3 days for WA/SA) |
5–12 business days | 1–3 business days |
*Rates are indicative and apply to most standard parcels. Large, bulky or heavy orders, remote locations, and international deliveries may attract additional charges.
Express Shipping
Express delivery is available from $27.50. Heavier or bulkier items may incur additional freight charges due to carrier weight or cubic limits.
Additional Freight Charges
Some items may incur additional freight due to size, weight, quantity, destination, or special handling requirements. If extra charges apply, we will contact you after purchase to confirm the additional cost before dispatch wherever practical.
International Orders
International shipping may be available for selected items. Duties, taxes, import fees, and additional freight charges may apply and are the responsibility of the customer. If further charges are required, we will contact you to confirm before shipping.
Order Fulfilment and Couriers
We use a range of carriers depending on parcel type and destination, including Aramex (Fastway), Couriers Please, Australia Post, TNT and other courier partners. Orders may be shipped from multiple warehouses depending on stock availability.
Delivery to PO Boxes and Parcel Lockers is supported where the carrier allows.
Authority to Leave (ATL)
You may select Authority to Leave at checkout, which allows the courier to leave your parcel unattended. If ATL is selected, delivery is considered complete once the courier marks the parcel as delivered. DymoOnline and Mega Thing Pty Ltd are not responsible for loss or damage after delivery where ATL has been authorised, unless required under Australian Consumer Law.
Dispatch Timeframes
Orders placed by 12:00pm AEST on business days are typically dispatched the same day where stock is available and payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.
Delivery estimates are provided as a guide only and may vary due to carrier delays, weather events, peak periods, or stock availability.
Warehouse Pickup
Public pickup is not available as a standard option. If a pickup arrangement is required, it must be approved in advance by our customer service team. Orders must still be placed online prior to collection.
Fraud Prevention
To protect customers and prevent fraudulent transactions, we may verify order details such as contact number, billing address, and shipping address. Where required, we may restrict ATL, request additional verification, or require payment via direct deposit. Confirmed fraudulent activity may be reported to relevant authorities or payment providers.
Returns and Replacements
Returns, refunds and replacements are managed in line with our Returns Policy and Australian Consumer Law.
Change of Mind Returns
We accept returns of unopened and unused items within 14 days of the invoice date. Items must be returned with original packaging and in resalable condition.
- Shipping costs are non-refundable.
- If free shipping was applied, our actual freight cost incurred to send the order may be deducted from the refund or store credit.
- Return shipping costs are the responsibility of the customer.
- Restocking fees may apply depending on the item and supplier conditions.
Faulty, Damaged or Incorrect Items
If an item is defective, damaged, or incorrectly supplied, please contact us as soon as possible. Where required, we will arrange return shipping and provide a replacement or refund in accordance with Australian Consumer Law.
Damaged Goods or Short Deliveries
To help us resolve delivery issues quickly, claims must be submitted within the following timeframes:
- Bulky items: within 24 hours of delivery
- All other items: within 48 business hours of delivery
Photographs of the product and packaging may be required for claims to be processed.
How to Request a Return
To initiate a return or claim, please contact us via our Contact page and include your order number and details of the issue. We will respond with next steps during business hours.
Need Help?
If you have questions about shipping or returns, contact our team at team@megaofficesupplies.com.au or via our Contact page.